Withdrawal instructions

Who these instructions apply to

These instructions apply to consumers who take out a paid plan (Kairos Plus, Pro or Max). The model text below follows the statutory model.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Kairos, Medin Murtezani (sole proprietorship), Rischstrasse 3, 6030 Ebikon, Switzerland, e-mail: team.swissai@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at Withdraw from contract. If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by e-mail) without delay, with information on the content of the withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Kairos, Medin Murtezani (sole proprietorship), Rischstrasse 3, 6030 Ebikon, Switzerland, e-mail: team.swissai@gmail.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

Purchase through Link (Stripe)

Plans are sold and paid for through Link (Sold through Link, LLC, a Stripe company) as the merchant. Instead of contacting us, you can also declare your withdrawal to Link customer support (reason: cooling-off period); either way meets the deadline. If Link refunds you more than set out above – for example the full price – we will not claim the pro-rata amount afterwards. In certain cases Link may also refund within 60 days. Link's terms also apply. Your statutory rights remain unaffected.